Getting Started

Overview

Welcome to the OnlinePay dashboard. This guide will help you get started with your new dashboard. The OnlinePay dashboard is a secure online portal that allows you to manage your merchant facility. You can view and manage your transactions, generate reports, and manage your account settings.

Logging in for the first time

When your merchant facility is approved, you will receive an email with instructions on how to access the dashboard and set your password and confirm your email address.

OnlinePay uses Two-Factor Authentication (2FA) to secure your account. 2FA adds an extra layer of security to your account by requiring you to to confirm your email address by issuing a verification code before you an set up your password for the first time. This reduces the risk of unauthorised access to your account.

OnlinePay also uses Google ReCAPTCHA to protect your account from unauthorised access. You may be required to complete a CAPTCHA challenge to verify that you are a human user.

If you forget your password, or need to reset it for another reason, see Forgot password to reset your password.

The dashboard logs users out after 30 minutes of inactivity, and you will need to log in again to access your account.

Forgot password

If you have forgotten your password and need to reset it, choose the Forgot password? link from the sign in page.

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Note

Please note your password will expire every 90 days. You will start receiving email notifications 14 days before your password expires with instructions on how to reset it. Further emails will be sent 7, 3, and 1 day before your password expires if you have not reset it.

System requirements

The OnlinePay dashboard is best suited for browser use with resolution 1280 x 1024 or higher. It can be used with all major browsers. The OnlinePay dashboard is also supported on mobile devices.

Important information for merchants

OnlinePay customers with merchant facilities must read the following information regarding our website requirements, card payment surcharge rules, and 3D Secure.

Website requirements

Merchants must follow our minimum website requirements when accepting card payments. These requirements and standards must be maintained throughout the lifetime of the facility.

See Website requirements for more information.

Card payment surcharge rules for merchants

You can cover your cost of accepting card payments by adding a surcharge. You must follow The Reserve Bank of Australia (RBA) surcharging standard.

See Card payment surcharge rules for merchants for more information.

3D Secure

3D Secure is an additional security layer for online card transactions. 3D Secure provides an extra layer of protection for your business and customers for their online purchases. 3D Secure deters unauthorised card use and helps you to reduce fraudulent activity and chargebacks.

See 3D Secure for more information.