Getting started
Getting started with the OnlinePay dashboard
Overview
Welcome to the OnlinePay dashboard. This guide will help you get the most out of OnlinePay. It will provide you with information on the key features you should know about before and after you take your first payment.
The OnlinePay dashboard is a secure online portal that allows you to manage your merchant facility. You can view and manage your transactions, generate reports, and manage your account settings.
Log in to the OnlinePay Dashboard
Please note, OnlinePay is supported by our payment partner, Verifone. You may receive emails from [email protected] depending on the features used within the product. We recommend you add this email address to your trusted contacts or address book.
The Before you take payments section will provide you with information on how to set up user roles, customise your theme, and important items that you should set up and review before you start taking payments.
Logging in for the first time
When your merchant facility is approved, you will receive an email with instructions on how to access the dashboard and set your password. You must set your password within 72 hours of receiving your welcome email. You will then be able to log in to the OnlinePay dashboard.
OnlinePay uses Two-Factor Authentication (2FA) to secure your account. 2FA adds an extra layer of security to your account by requiring you to confirm your email address by issuing a verification code before you set your password for the first time. This reduces the risk of unauthorised access to your account.
OnlinePay also uses Google ReCAPTCHA to protect your account from unauthorised access. You may be required to complete a CAPTCHA challenge to verify that you are a human user.
If you forget your password, or need to reset it for another reason, see Forgot password to reset your password.
The dashboard logs users out after 30 minutes of inactivity, and you will need to log in again to access your account.
System requirements
The OnlinePay dashboard is best suited for browser use with resolution 1280 x 1024 or higher. It can be used with all major browsers. The OnlinePay dashboard is also supported on mobile devices.
Important information for merchants
OnlinePay customers with merchant facilities must read the following information regarding our website requirements, card payment surcharge rules, and 3D Secure.
Website requirements
Merchants must follow our minimum website requirements when accepting card payments. These requirements and standards must be maintained throughout the lifetime of the facility.
See Website requirements for more information.
Card payment surcharge rules for merchants
You can cover your cost of accepting card payments by adding a surcharge. You must follow The Reserve Bank of Australia (RBA) surcharging standard.
See Card payment surcharge rules for merchants for more information.
3D Secure
3D Secure is an additional security layer for online card transactions. 3D Secure provides an extra layer of protection for your business and customers for their online purchases. 3D Secure deters unauthorised card use and helps you to reduce fraudulent activity and chargebacks.
See 3D Secure for more information.
Updated 2 days ago