Issue a transaction receipt

Overview

Transaction receipts can be issued from the OnlinePay Dashboard for any completed transaction and emailed to the customer or merchant.

The OnlinePay dashboard includes both merchant and customer copies of receipts on all transactions.

The following information is included on receipts:

Site name
Street address
CITY, State Postcode
Country
Phone number
 
Merchant ID: 12345678
RRN: 180726000384
Date: DD-MM-YYY HH:MM:SS Australia/Sydney
Authorization Code: 123456
Merchant Reference: DefaultMerch or Custom message
Line items (if applicable)
 
CARD TYPE
CARD NUMBER
Mode: ECOMMERCE/MAIL/PHONE
Transaction Type: SALE/REFUND/CANCEL (see Transaction types and states)
Result: APPROVED/DECLINED/FAILED (Reason code)
 
Surcharge amount (optional - will only display if surcharge is enabled)
Grand Total AUD
Amounts are 'inclusive' of GST

ℹ️
The Merchant Company address and phone number are issued on all receipts sent from the OnlinePay dashboard and cannot be suppressed.

Send a receipt

You can send a customer or merchant copy receipt for individual transactions from the OnlinePay dashboard.

Navigate to Commerce > Reporting > Orders/Transactions.
Search or filter the list of orders or transactions to locate the transaction for which you want to issue a receipt.
Click on the order to view the transaction details.
Click Documents in the details panel. Where there have been multiple transactions, you will order documents for each transaction.
Click Email next to the merchant or cardholder receipt to send a copy of the transaction document to the required recipient. Clicking Merchant copy will pre-populate the email address with the merchant's email address.

For more information about transaction codes, see Transaction response codes

For more information about transaction states, see Transaction states