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R.38 OnlinePay

April 11th, 2025

What's new

New sign-in experience

  • New merchants are now invited to activate their account from the OnlinePay login screen, where they will be able to set up their account using Two-Factor Authentication (2FA). You will need to activate your account by requesting a One-Time Passcode (OTP), which will be sent to your registered email address.
    We will no longer send activation links via email..

Changes to Surcharging

  • Surcharging is now blocked for Pre-Authentication (Pre-Auth) transactions.

Orders/Transactions dashboard

  • The search bar on the Commerce > Orders/Transactions dashboard page no longer searches dynamically. To search for orders or transactions, provide a search value or filter options, then click Apply.
  • Refunds can now be performed from both Orders and Transactions views from the Payment Actions tab in the information panel.

Improvements to the UI and mobile experience

  • There have been a number of improvements to the user experience when viewing the OnlinePay dashboard web application, or when viewing on mobile devices.
St. George BankSA Bank of Melbourne

This information is a general statement for information purposes only and should only be used as a guide. While all care has been taken in preparation of this document, no member of the Westpac Group, nor any of their employees or directors gives any warranty of accuracy or reliability nor accepts any liability in any other way, including by reason of negligence for any errors or omissions contained herein, to the extent permitted by law. Unless otherwise specified, the products and services described are available only in Australia.

© St.George, Bank of Melbourne and BankSA – Divisions of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.